Once an order has been processed, we’re unable to make any changes, including item swaps, size updates, or shipping address adjustments. We process orders quickly to make sure your pup gets their Wildwuff gear as soon as possible!However, we do accept returns within 14 days of delivery—as long as the item is unused and in its original condition. Once we receive your return, we’ll be happy to help you place a new order for the correct item.If you need help with the return process, feel free to reach out—we’re here to help!

As soon as your order ships, you’ll receive an email from us with your tracking information. Just click the tracking link in that email to see real-time updates on your package’s journey.Didn’t get the email? Be sure to check your spam or promotions folder—or feel free to contact us and we’ll be happy to help!

First, check your spam, junk, or promotions folder—sometimes our emails end up there by mistake. If you still don’t see it, it’s possible the email address was entered incorrectly at checkout.No worries though—we’re here to help! Just reach out to us with your full name and any details about your order (like what you purchased or the date), and we’ll look it up and resend your confirmation.

Orders can be cancelled for a few reasons—most commonly due to payment issues, stock availability, or if there was an error in the shipping information provided.If your order was cancelled, you should have received an email from us explaining the reason. If you didn’t receive one or need more details, please reach out to us directly and we’ll be happy to clarify and help you place a new order if needed.

Absolutely! We understand that sizing can be tricky sometimes.If the item is unused, unwashed, and in its original condition, you're welcome to return it within 14 days of delivery. Once we receive the return, we’ll process a refund or help you place a new order in the correct size.Need help with sizing or the return process? Just let us know—we’re happy to help make it right for you and your pup!

To make sure you get the perfect fit, size charts are located underneath each product description on our website. You can also visit our dedicated [Size Chart page] for a full overview of all our sizing options.Under each product and on the size chart page, you'll also find easy-to-follow instructions on how to properly measure your dog—including tips on measuring the neck, chest, and length to get the best fit.Still unsure? Feel free to reach out with your dog’s measurements and we’ll be happy to help you choose the right size!